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BMW and MINI News   
Dear <<First Name>>
Welcome to the BM Tech News and Information bulletin!

As part of our greener operating policy, we are now sending all our customers with on-line access the BMW & MINI news, via email.

I would like to thank you for your custom during 2012 and I hope that you have a joyful Festive Season and happy, healthy and prosperous New Year.
Our New Business Lounge 

For many of you the inconvenience of being without your car is very annoying and at times, quite disruptive to your normal work routine. To make your life a little easier, we have introduced a new Customer Business Lounge for those who would like to carry on their business while we service their BMW or Mini at the Canterbury Branch.

This lounge is not actually a waiting room; instead it’s been designed to be your second, temporary office, where you will be able to enjoy all the same benefits as you would in your own home or office.  The BM Tech Business Lounge offers, free Wi-Fi, desks, a laser printer and a photocopier/scanner/ fax. You will even have access to a computer if you need one.

The business lounge is available to all our BMW and Mini clients free of charge; however bookings are essential as we can only accommodate a few clients at a time. There are some conditions so please do not hesitate in contacting the Canterbury Branch on 9836-1888 for more information.

The New BMW 6 Series Gran Coupe

It’s a fact that BMW have always been real trend setters when it comes to vehicle design and innovation, but there’s one trend which I find quite interesting, and that is calling a four door car a coupe! It began with the X6 Coupe which we all know is a four door, and now it’s the 6 series’ turn to wear the "I’m a sedan but call me a coupe" name. From a marketing point of view, it’s got everyone talking, and I suppose that’s what it’s all about. Even Mercedes have jumped on the band-wagon.

Anyway, regardless of the name, it would not deter me from owning one (however I think the price tag would). I think it’s one of the best looking sedans ever made by BMW. We all know the two door versions normally look better than their four door counterparts and this one actually looks like a two door version. It’s obvious why they call it a coupe; it looks so damn good!

I haven’t had the pleasure of driving one yet, but who cares? I mean, how bad can it be? It is from BMW; one of the best car manufacturers in the world. It has to drive brilliantly! Just reading the specifications is enough to start the heart pumping.

There are two versions you can buy here:

The 640i Gran Coupe has a 3.0 litre 6 cylinder turbocharged petrol engine with 235 kW of power and accelerates from 0 to 100km/h in 5.4 seconds. Would you believe the fuel economy is still an incredibly low 7.9 L/100kms. Amazing!

The 650i Gran Coupe has the beautiful 4.4 litre V8 engine. This engine has a whopping 330 kW of power and you’ll reach 0-100km/h in just 4.6 seconds!

These cars are packed with safety features as well as high efficiency systems to reduce carbon dioxide emissions. One real innovative feature is when the car is braking; the kinetic energy created is converted into electricity. How clever is that? Another is the auto stop-start function, where the engine will switch off once you come to a stop like a traffic lights. When you take your foot off the brake, the engine will immediately re-start. This feature can definitely save a lot of fuel.

I think the 6 Series Gran Coupe is an incredible car with amazingly good looks but at a price of around $199,000 for the 640i and $256,000 for the 650i, I think it’s a bit overpriced. A similar (good looking) car at around half the price is the new 535i sedan; that’s what I would buy!

Regardless of the price, I’m sure they’ll be selling quite a few of these 6 Series Gran Sedans Coupes.

Air Conditioning Prices Climb

Since 1 July 2012, the price of automotive Air Conditioning (A/C) Refrigerant Gas has increased considerably. The reason for the increase is not only because of the introduction of the Carbon Tax, but more significantly because of the introduction of a Carbon Levy on the importation and manufacture of synthetic Green-house gas.

In technical terms, the price per tonne of synthetic greenhouse gas is based on the carbon price and the global warming potential for each gas relative to carbon dioxide. Applying an equivalent carbon price to synthetic greenhouse gases will create an incentive to reduce emissions by placing a price tag on every tonne of synthetic greenhouse gases.

The laws pertaining to the servicing of A/C systems and the handling of refrigerant gas have also dramatically changed. There are now strict rules and conditions relating to servicing A/C systems, especially in the recovery of the existing gas in the car’s system. For many years it’s been illegal to release these gases into the atmosphere, but now it’s also illegal to just "top up systems and see how it goes." The new penalties for breaching the new procedures, which includes losing your license, are enormous.

From now on, when performing an A/C service, which of course we are licensed to do, a Technician needs to remove and store the old gas and recharge it with fresh gas. At the same time they also need to document how much gas was removed and added. They then need to rigorously check for leaks and if any leaks are found, it will need to be rectified immediately. However, if the customer decides that they do not want the leak fixed, then all the gas will need to be removed (and stored) until they are ready to have it fixed.

As you can see, not only has the price of gas increased but the time it takes to service an A/C system has also increased. Unfortunately, a standard A/C service has now jumped in price by around 30%.

The Importance Of Feedback

I often preach to my employees that a problem is a chance for you to do your best!  Sure it may sound cliched but when you think about it, it really makes a lot of sense. Many times a mistake may occur without knowing it; maybe something was said inappropriately or something was done without realising all of the consequences. I’m sure most people have grand intentions in everything they do but sometimes they become unstuck and it's worse when they don’t realise it’s happened. Occasionally some people need to be told if something hasn’t gone right, otherwise, how would they know.
Sometimes, especially during busy periods, or if a business has grown too quickly, they can lose touch with their customers or become complacent; they can forget the reason why they went into business in the first place. This is why I strongly believe that customer feedback is so important. It gives one a chance to fix problems or improve areas of the business which may be in need of attention. Sometimes a business just needs to be told!

Of course it’s not just for things which are bad, I believe good things should also be mentioned; that way a business can concentrate on improving areas which people like the most.
For us to improve our service and quality, we would very much appreciate your important feedback. BM Tech has introduced a very convenient and easy way for customers to leave feedback after a service or repairs. All you have to do is go online to: There you will find a small number of questions which you can rate from 1 to 10. There’s even a section to write specific feedback if you wish.

For those who prefer not to go online, there will now be a handy reply-paid card left in your car after each visit. All you have to do is fill in the card and pop it in the post.

End of Year Holiday Operating Hours

This year, the Canterbury Branch will remain open during the period between Christmas and New Year’s day. Many of the staff will be away on leave, however we will have a few people on duty to cater for the lower demand during this period. The operating hours during these days will be 8am to 5pm. Normal hours will resume from Wednesday 2nd January 2013.

The Essendon Branch will remain closed during this period and normal hours will resume from Wednesday 2nd January 2013. Essendon customers can still call the normal number for bookings and general advice. Repairs and emergency work can be carried out at the Canterbury Branch.

Enter Our Christmas Competition for a chance to WIN A SAMSUNG 40 inch 102cm Full HD 3D LED LCD TV valued at $1349.

Go to:  Fill in your details to go into the draw to win the fabulous Samsung 40 inch 102cm TV.

We will be drawing the prize randomly from all entries on the 19th of December 2012 - just in time for someone to receive a fabulous Christmas present from BM Tech.  There is only one entry per vehicle. Good Luck!    


Calling All Email Addresses!

 As part of our plan to eliminate as much paper based correspondence as we can, we would like to begin sending Service Reminders and Newsletters to you by email and SMS.  A survey of many of our customers has indicated that email and text messaging are definitely the way to go.  The only thing we need is your email, so if you haven’t given us your email address or believe that we may have an old version, could you please send it to us.  You can visit or just send us an email with your name, car registration and of course, the best email address to contact you on in the future.
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