BM Tech Canterbury introduces Ling Lin, a customer service team member with automotive experience at Peugeot and Volvo. She helps Mandarin-speaking BMW, MINI, Audi and Volkswagen owners book services and understand repairs, quotes and updates in their first language. Ling works at reception Monday to Thursday from 7:30am to 6:00pm, helping customers of both BM Tech and its sister workshop next door, Auto Tech Canterbury, alongside the Service Advisors and technicians.
Key Takeaways
- BM Tech Canterbury offers Mandarin-speaking customer support for BMW, MINI, Audi and Volkswagen owners.
- Ling Lin brings automotive industry experience from Peugeot and Volvo, and has been with BM Tech for three years.
- Ling helps with bookings, recommended repairs, service estimates and vehicle updates in Mandarin.
- Technical assessments stay with qualified technicians and Service Advisors, and Ling makes sure every detail is clearly understood.
- Ling is at BM Tech reception Monday to Thursday, 7:30am–6:00pm, helping customers of both BM Tech and Auto Tech Canterbury.
Meet the team behind your service
Ling works alongside our experienced Service Advisors and European vehicle technicians to make sure every customer gets clear, expert advice about their car, whatever language they speak.
Ling Lin
Welcomes every customer with warmth and ensures bookings run smoothly
Carl Kucera
A go-to for advice and support, helping customers feel informed and confident
Michael Santorenos
Focused on clear communication and making every service experience straightforward
European car servicing with Mandarin-speaking support
Whether it’s a routine logbook service, a warning light or a more complex repair, Ling can help you book in and understand the work your BMW, MINI, Audi or Volkswagen needs.
Table of contents
Glossary
- Logbook service: Scheduled maintenance carried out to the manufacturer’s specifications and recorded in your vehicle’s service logbook.
- Diagnostics: Using specialist scanning equipment to read fault codes and pinpoint problems with a vehicle’s engine, electrical or other systems.
- Service estimate: A breakdown of the recommended work and expected costs, provided before any work goes ahead.
- Service Advisor: The workshop team member who explains technicians’ findings, recommends next steps and coordinates your vehicle’s service.
- Independent specialist: A workshop that isn’t a dealership but focuses on particular vehicle brands, such as BMW, MINI, Audi and Volkswagen.
